SunHaven is a 100% ecommerce store. For any and all questions feel free to reach out to us via phone, email, or chat. All 3 of our contact options are manned by real humans, who look forward to helping you and answering your questions.

Our outdoor collections are designed to withstand the elements. All interior frames are made of either Powder Coated Aluminum or Powder Coated Steel. All our Wicker is HDPE (High Density Polyethylene) Wicker, that is mold and mildew resistant. Our Cushions are covered in either Solution Dyed 100% Olefin fabric or SunbrellaⓇ Fabric for longevity. Our Seat Cushions are made of foam, wrapped in Polyester fiber for added comfort, and our Back Cushions are filled with Polyester fiber creating a voluminous look, that is also cushy and relaxing. Our indoor sofas are constructed of solid birch and pine woods, upholstered in high quality fabrics.

None of our products are treated with flame retardants.

Go to Materials & Quality for more information about our products and how they are made.

Trouble deciding on a fabric or wicker color? You can order a free swatch here.

Yes. Our products are made from both man-made and natural materials that contain at least one of the chemicals listed under prop 65, and so we place that warning on all our products.

You will find that it is actually quite easy to maintain and care for your outdoor set by going to our Care & Maintenance page. There you will find simple instructions for cleaning your frames, cushions and what to do during extreme winter conditions.

Your card will be charged upon order placement.

You will be prompted to enter a discount code at checkout. Some discount codes will be automatically applied to your cart as you shop, please check your cart during checkout time to ensure your discount code went through.

While we are not currently set up to take phone orders, our team members are happy to walk you through our order and checkout process, step by step. Feel free to give us a call at: (855) 264-3010.

Nothing! Shipping is always free. Please note we only ship within the contiguous US.

SunHaven orders ship with Curbside Delivery or Small Parcel Delivery. Curbside Delivery includes delivery of your palletized order close to the curb of your home. Decor items, such as pillows and rugs, will be delivered close to your door with Small Parcel Delivery.

All orders placed on our site will ship out from our Houston warehouse within 1 week of the order being placed. All pre-orders will ship out within 12 weeks. Shipping is dependent on carrier availability.

Once your order has shipped, you will receive an email notifying you of your tracking information. Your tracking number will contain a link to the carrier’s tracking page where you can enter your tracking number. For more information about our contracted carriers please look at our Shipping & Delivery page.

Once your shipment arrives at its destination terminal, the local delivery company will contact you to make arrangements.

In the case that you do not receive your full order or you received a damaged item, please note it on the BOL and proof of delivery paperwork that the delivery person will ask you to sign, then contact us as soon as possible via phone, email or chat. You can find our contact information here.

We absolutely do! We stand behind our product, and in support of our customers. We offer a 1 year warranty on all of our products. To read more about what our warranty covers, please visit our warranty page.

We also partnered with Extend to offer extended protection plans. We offer 2 Year, 3 Year, and 5 Year protection plans that keep you covered when it matters most. You can visit our Extend Product Protection page for more details.

Please contact us within 15 days of receipt to be eligible for a return. Visit our Return Policy page for further details.