There were several issues with our initial order when it was delivered. Customer service was quick to respond, and send out replacements. Replacements arrived, also damaged/moldy/mildew/dirty. Again, customer service was quick to respond, with a 3rd shipment set up. The entire process was frustrating, overall quality of furniture is severely lacking for the price point. IE, comparable to Home Depot and Lowes…..for 1/4 of the cost. As quick and willing to respond to issues as customer service was, it was still inconvenient to take time off of work for deliveries, to dispose of several pallets and TONS of packing materials waste. At some point, a partial refund seems more cost effective, than having to ship 3 separate times.
My guaranteed, ship within a week, furniture took just over a month with all of the waits for replacements.
Again, let me stress, that at THIS price point, all of these things should not happen……let alone, 3 times.

Excellent delivery, quality and durability!

I've been so thrilled with my Kensington outdoor set that I could hardly wait until this year to purchase the matching lounge chairs. While I love the look and quality, there is definitely a design problem. They are too pricey to have the cushion constantly sliding down and off the chair. The strap in the back does not efficiently hold them in place. I contacted customer support to inquire about putting velcro or something underneath and it was not recommended. What was suggested was to purchase some foam rubber padding to insert along the sides to hold it into place. I have not had the opportunity to do that yet. A family member was clearly frustrated today after sliding down the chair. Perhaps manufacturing a chair that's closed at the end holding the cushion in would be something worth while! Hope if it happens, my chairs will be replaced! Although, I'm not thrilled to spend more $ to buy the foam, I'll give it a try. Definitely, a 5 star for the sectional set!

We live in the crazy weather city of Chicago and our Kensington set has held up beautifully. We covered the sofa during the winter and stored the cushions in storage. But even now that spring is blessing us with (lots) of rain it’s doing great! Very high quality, the fabric is sunbrella or similar, and very comfortable seating. One of our favorite purchases.

Top notch customer service!
Furniture was delivered very well packed and looks absolutely stunning! Very happy:)